Clearing your cache prompts your browser to fetch the fresh version of the webpage elements rather than using older components stored in your browser. If content is not displaying correctly after an update, or a page is not loading we recommend first performing a hard refresh. This will clear the cache for the specific page you're viewing and reload it, without clearing your entire browser cache. It's a quick and easy solution that flushes the cache when updates are made to websites to fix any issues. You can find instructions on how to perform a hard refresh here.

If this doesn’t fix the issue, fully clearing your browser's cache should resolve the problem. Another option is viewing the page in incognito/private browsing mode; this will also show a fresh version of the page which is free from caching.

Below you will find a break down of instructions to clear your browser cache the four most used on your browser's machine.

Clear cache in Google Chrome

Step 1:

Open Google Chrome. Click the three dots which represent the Chrome menu, in the top right corner. Find the "Delete browsing data..." option and click this.

Step 2:

This should take you through to the view shown below. In the Time range, you should select All time, then deselect all options, keeping only the Cached images and files option selected and click the Delete button. We would suggest that you then perform a hard refresh on the page. All your pages will be slower loading after this.

Clear cache in Safari

Step 1:

Open Safari. In the toolbar, select Settings and then head to the Advanced settings. Tick Show features for web developers. This will add a new menu to Safari by default.

Step 2:

Select the new Develop option in the toolbar. Select the Empty Caches option. You may need to close and reopen your browser to see any changes.

Clear cache in Microsoft Edge

Step 1:

Open Microsoft Edge. Click the three dots which represent the Edge menu, in the top right corner. Find the "Delete Browsing Data..." option and click this.

Step 2:

This should take you through to the view shown below. In the Time range, you should select All time, then deselect all options, keeping only the Cached images and files option selected. Click the Clear now button. We would suggest that you then perform a hard refresh on the page. All your pages will be slower loading after this.

Clear cache in Mozilla Firefox

Step 1:

Open Mozilla Firefox. Click the three lines which represent the Firefox menu, in the top right corner. Find the Settings option and click this.

Step 2:

Select the Privacy & Security option in the left sidebar.

Step 3:

Scroll down to the History heading and select the "Clear history..." button below this.

Step 4:

This should take you through to the view shown below. In the "When:" multiple choice option, select Everything. Deselect all options other than Temporary cached files and pages (208 MB), and click the Clear button.

We would suggest that you then perform a hard refresh on the page. All your pages will be slower loading after this.